SHIPPING POLICY
Effective Date: July 12, 2026
MADE-TO-ORDER PRODUCTION
Most products sold by WE SPEAK CONSTRUCTION™ are printed or embroidered after an order is placed.
Production time is separate from shipping time. Most orders are prepared for shipment within 2 to 7 business days, although production may take longer during holidays, periods of high demand, product shortages, or other circumstances outside our control.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, charges, and estimated delivery times are displayed during checkout before payment is completed.
Delivery estimates are not guarantees. Actual delivery time may vary because of carrier delays, weather, holidays, destination, product availability, fulfillment location, or other circumstances outside our reasonable control.
TRACKING
When tracking is available, tracking information will be sent to the email address provided with the order after the package ships.
Tracking information may take additional time to update after a shipping label is created.
SEPARATE PACKAGES
Products in the same order may be produced by different fulfillment providers or at different locations. As a result, one order may arrive in two or more separate packages and on different days.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting the order. Address changes are not guaranteed after an order enters production or is prepared for shipment.
If an order cannot be delivered because the address supplied by the customer was incorrect, incomplete, or undeliverable, additional production or shipping charges may apply.
DELAYS, LOST PACKAGES, AND DELIVERY ISSUES
Once an order has shipped, delivery is handled by the carrier. WE SPEAK CONSTRUCTION™ is not responsible for carrier delays, weather delays, customs delays, labor disruptions, theft after confirmed delivery, or other events outside our reasonable control.
If tracking shows unusual delay, loss in transit, or another delivery problem, contact us through the Contact page on our website as soon as possible. Please include your order number and current shipping information.
Problems involving missing or delayed shipments should be reported within 30 days of the estimated delivery date so that we can investigate the issue with the fulfillment provider or carrier.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If an item arrives damaged, defective, misprinted, or incorrect, contact us through the Contact page on our website within 30 days of delivery.
Please provide your order number, a description of the problem, and clear photographs showing the product and issue.
Approved claims may be resolved through a replacement, reprint, or refund in accordance with our Return and Refund Policy.
INTERNATIONAL ORDERS
International shipping availability, shipping charges, and delivery estimates are shown at checkout when applicable.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless checkout expressly states otherwise.
CONTACT
For questions about shipping, tracking, or delivery, contact WE SPEAK CONSTRUCTION™ through the Contact page on our website.
